u77 Terms & Conditions — Please Read Before Using the Platform

Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and u77 ("u77", "we", "us", "our") governing your access to and use of the u77 platform available at u77.biz, including all games, betting markets, promotional offers, account services and any other features or content provided by u77. Please read these Terms carefully before registering an account or using any service on the platform. If you do not agree with any part of these Terms, you must not use the u77 platform.

By accessing u77.biz, registering a user account, making a deposit, placing a bet, claiming a bonus, or using any feature of the platform in any way, you confirm that you have read, understood and agreed to be bound by these Terms in their entirety, together with the Privacy Policy and Responsible Gaming policy, each of which is incorporated into these Terms by reference. These documents collectively govern your relationship with u77.

1Eligibility

Access to and use of the u77 platform is restricted to individuals who satisfy all of the following eligibility criteria. u77 reserves the right to request documentary proof of eligibility at any time and to close accounts where eligibility requirements are not met.

• You must be at least 21 years of age at the time of registration and at all times while using the platform.
• You must be a natural person. Corporate entities, bots, automated scripts and non-human users are not permitted to hold u77 accounts.
• You must provide accurate, current and complete personal information during registration and must keep this information updated throughout the life of your account.
• You must not be subject to any self-exclusion order or similar restriction applied by u77 or any other gaming operator, and you must not be subject to a court order or legal prohibition preventing you from gambling.

u77 reserves the right to conduct identity and age verification checks on any account at any time. Failure to cooperate with verification requests may result in temporary suspension or permanent closure of the account and forfeiture of any balance held.

3Deposits and Withdrawals

u77 supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard for users in Bangladesh. The following conditions apply to all financial transactions on the platform.

• The minimum deposit amount is ৳200. The minimum withdrawal amount may vary by payment method and is displayed in the withdrawal section of your account dashboard.
• All deposits must be made from payment accounts registered in your own name. u77 does not accept third-party deposits. Deposits made from accounts not registered in the account holder's name will be returned and may trigger a verification review.
• Withdrawal requests are processed by u77 in accordance with standard processing times for the selected payment method. u77 is not responsible for delays caused by the user's payment provider after the withdrawal has been approved and dispatched by u77.
• u77 reserves the right to delay or withhold a withdrawal pending completion of identity verification or investigation of suspicious activity. Where fraud or terms abuse is confirmed, the withdrawal may be declined and the account closed.
• Any balance remaining in an account at the time of closure due to terms violation or fraud may be forfeited in full at u77's discretion. u77 will communicate any forfeiture decision to the account holder via the registered contact information.

u77 does not charge platform fees on standard deposits or withdrawals. However, your mobile financial services provider (such as bKash or Nagad) or card issuer may apply their own transaction charges, which are outside u77's control and are the sole responsibility of the user.

5Responsible Gaming

u77 is committed to promoting responsible gaming and to providing tools that help users maintain control over their gambling activity. u77 is strictly for adults aged 21 and above. The following responsible gaming provisions form part of these Terms.

• Users may set daily, weekly or monthly deposit limits from the account settings panel. Once a limit is set and saved, it takes effect immediately and cannot be increased until the cooling-off period specified in the settings has elapsed.
• Users may activate a session time reminder that alerts them after a defined period of continuous play. This feature is available in the account settings panel and is designed to encourage regular breaks.
• Users who wish to take a break from gambling may request a temporary cooling-off period or a full self-exclusion through the account settings panel or by contacting support at [email protected]. Self-exclusion takes effect immediately upon confirmation and suspends all account access for the duration chosen.
• u77 will take commercially reasonable steps to prevent self-excluded users from opening new accounts during their exclusion period. Users who circumvent a self-exclusion by opening a new account will have that account closed and any balance forfeited.

If you feel that your gambling is out of control or is negatively affecting your finances, relationships or mental wellbeing, u77 strongly encourages you to use the self-exclusion tool immediately and to seek assistance from a qualified support organisation. You may contact the u77 responsible gaming team at [email protected] for referrals and guidance at any time.

7Intellectual Property

All content available on the u77 platform, including but not limited to text, graphics, logos, icons, images, audio clips, data compilations, game interfaces, software and the selection and arrangement thereof, is the property of u77 or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for your personal, non-commercial use in accordance with these Terms.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material from the u77 platform without the prior written consent of u77, except as incidental to normal use of the platform in accordance with these Terms. Any unauthorised use of platform content constitutes a breach of these Terms and may constitute an infringement of applicable intellectual property laws.

9Account Termination and Closure

You may close your u77 account at any time by contacting support at [email protected]. Upon receiving a valid closure request, u77 will process any eligible withdrawal of your remaining balance to your registered payment method and close the account within a reasonable timeframe. Accounts subject to ongoing verification or investigation may not be closed until those processes are complete.

u77 reserves the right to close any account and terminate access to the platform at any time and without prior notice where u77 determines, in its sole discretion, that the account holder has breached these Terms, engaged in prohibited conduct, or that continued access poses a legal, regulatory, financial or reputational risk to u77. Where an account is closed for breach, any bonus balances will be forfeited and u77 will use reasonable endeavours to return any verifiable real-money balance to the account holder's registered payment method.

11Contact and Queries

If you have any questions, concerns or complaints relating to these Terms and Conditions, your u77 account, any transaction, or any aspect of the platform's services, please contact the u77 support team. The support team is available 24 hours a day, 7 days a week and aims to respond to all queries promptly.

Contact u77 support by email at [email protected]. Please include your registered phone number and a clear description of your query in your message. u77 does not provide support via telephone or postal address. All formal notices to u77 under these Terms must be sent by email to [email protected] to be considered valid.