u77 Privacy Policy — How We Handle Your Data

Introduction

u77 ("u77", "we", "us", "our") operates the online casino and sports betting platform available at u77.biz. In the course of providing our services to users in Bangladesh and other markets, we collect and process certain personal data. This Privacy Policy ("Policy") explains what personal information we collect, how we use it, with whom we share it, how long we retain it, and what rights you have in relation to your personal data. This Policy applies to all users of u77.biz and to all services offered by u77.

By creating an account on u77.biz or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should stop using u77.biz and may request closure of your account by contacting support at [email protected].

1Information We Collect

u77 collects personal data that is necessary to operate the platform and deliver its services to users. The categories of personal data we collect include the following.

• Identity and contact information: full name, date of birth, phone number and, where provided, email address. This is collected at registration and used to verify your identity and maintain your account.
• Payment and transaction data: details of deposits and withdrawals, payment method identifiers (such as the mobile phone number associated with your bKash or Nagad account), and transaction amounts and timestamps.
• Account activity data: login history, game session records, betting history, bonus claims, and any communications between you and u77 support.
• Technical and device data: IP address, device type, operating system, browser type, screen resolution, and mobile network operator. This data is collected automatically when you use the platform.
• Verification documents: copies of government-issued identity documents (such as a national identity card or passport) and proof of payment method ownership, where these are requested as part of the account verification process.

u77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data. u77 does not collect data from or knowingly provide services to individuals under the age of 21.

3How We Use Your Information

u77 uses the personal data we collect for the following purposes. We only process your data where we have a lawful basis for doing so, as explained in Section 4 of this Policy.

• Account creation and management: to register your account, verify your identity, manage your profile, and maintain accurate account records throughout the account lifecycle.
• Processing deposits and withdrawals: to facilitate deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, Visa and Mastercard, including confirming transaction success and recording payment history.
• Platform security and fraud prevention: to monitor account activity for indicators of fraud, prohibited conduct, bonus abuse, money laundering, and other activities that violate our Terms and Conditions or applicable law.
• Customer support: to respond to your queries, complaints and requests submitted to u77 support, and to maintain a record of our support communications for quality assurance and dispute resolution purposes.
• Responsible gaming compliance: to operate deposit limit tools, session reminders, cooling-off periods and self-exclusion features, and to identify patterns of account activity that may indicate problem gambling behaviour requiring intervention.
• Platform improvement and analytics: to analyse aggregated, anonymised usage data in order to understand how users interact with the platform and to improve the design, performance and content of u77.biz. This analytics processing does not identify you individually.

u77 does not use your personal data for automated individual decision-making or profiling that produces legal or similarly significant effects, beyond the standard fraud-detection and responsible gaming monitoring described above.

5Sharing Your Information

u77 does not sell your personal data. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: we share the minimum transaction data required to process your deposit or withdrawal with our payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard). These partners process your data under their own privacy policies and are bound by their respective data protection obligations.
• Identity and age verification partners: where we engage a third-party service to assist with KYC verification, we share the identity documents and personal details necessary to complete the verification check with that partner.
• Legal and regulatory authorities: u77 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, court order, or where we believe disclosure is necessary to prevent or detect fraud or other criminal activity.
• Platform technology partners: u77 uses third-party software and infrastructure providers to operate the platform (for example, hosting providers, game content providers, and analytics tools). These partners may process limited technical data as part of their service delivery, under contractual data protection obligations to u77.

u77 requires all third parties with whom it shares personal data to implement appropriate technical and organisational measures to protect that data and to use it only for the specific purpose for which it was shared. u77 does not permit its data-sharing partners to use your personal data for their own independent marketing or commercial purposes.

7Cookies and Tracking Technologies

u77.biz uses cookies and similar tracking technologies to operate certain platform functions and to collect the technical and session data described in Section 1 of this Policy. The following categories of cookies are used on the platform.

• Strictly necessary cookies: these are essential to the functioning of the platform. They include session authentication cookies that keep you logged in while you navigate the platform, and security cookies that help prevent cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: these cookies remember your preferences (such as language settings) and help u77 deliver a consistent platform experience across your sessions. They are not strictly necessary but significantly improve your experience on the platform.
• Analytics cookies: u77 uses anonymised analytics data to understand aggregate user behaviour on the platform — for example, which pages are most visited and how users navigate between sections. Analytics data does not identify individual users and is used only to improve the platform.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent certain platform functions from operating correctly. u77 does not currently use cross-site advertising or retargeting cookies.

9Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data that u77 holds about you. To exercise any of these rights, please contact u77 support at [email protected]. u77 will respond to all valid data rights requests within a reasonable timeframe and will not charge a fee for handling standard requests.

• Right of access: you have the right to request a copy of the personal data that u77 holds about you, together with information about how that data is used.
• Right to rectification: you have the right to request correction of any personal data held by u77 that is inaccurate, incomplete, or out of date.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for u77 to retain it, subject to any legal or regulatory obligations that require u77 to retain certain data.
• Right to restriction: you have the right to request that u77 restrict the active processing of your personal data in certain circumstances — for example, while the accuracy of data is being disputed.
• Right to withdraw consent: where u77 processes your data on the basis of your consent (for example, for optional promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

u77 may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to or altered by an unauthorised party. u77 will not use personal data submitted as part of a data rights request for any purpose other than handling that request.

11Children and Minors

u77 is strictly an adult platform and is not directed at, and does not knowingly collect personal data from, individuals under the age of 21. The platform's services are available to adults aged 21 and above only. If u77 becomes aware that personal data has been collected from a user who is under 21, u77 will close the account immediately, void any associated transactions, and delete the personal data as promptly as reasonably possible. If you have reason to believe that a person under 21 has registered an account on u77.biz, please notify us at [email protected].

13Contact Us About Privacy

If you have any questions, concerns or complaints about this Privacy Policy, or about how u77 processes your personal data, please contact the u77 privacy and support team. We take all privacy-related enquiries seriously and aim to respond promptly to every query we receive.

Contact u77 by email at [email protected]. Please include your registered phone number and a description of your privacy query or complaint. u77 does not accept privacy-related communications by telephone or post. All formal notices to u77 relating to data protection must be submitted by email to [email protected] to be considered valid.